Privacy Policy

At Wishaw Footcare Clinic, we take our responsibility to protect patient data very seriously. Our privacy policy is where you will find information about what data we collect and why. In addition to this you will find out how we ensure your information is kept safe and confidential.

Initial Contact:

When you contact us to enquire about our services or book an appointment, we may collect the following information. This information can be given online, over the phone and/or when you visit the clinic.

• Name
• Address
• Email Address (where applicable)
• Telephone Number

Patient Information:

As a medical practice we are required to store the following information.

• Confidential clinical notes which detail the treatments, medication and advice you may have received
• A record of any appointments made and attended to

All patient information obtained by us is collected to ensure our contract to provide medical service to you is fulfilled to the highest standard.

How we use patient information:

• To contact you regarding an enquiry, appointment or to let you know if our privacy policy is changing
• To ensure we are giving you the best individual patient based care possible

As a podiatry practice, any medical records we keep must be an accurate representation of all medical conditions and treatments associated with our patients. Only your podiatrist has access to this special category data. Our team are trained to understand the importance of patient confidentiality and therefore will only collect data which is absolutely necessary.

Sharing your personal data:

Similar to many other private practitioners, we use Cliniko Practice Management Software to store all contact information and patient records. Cliniko is a GDPR compliant, third party EPR (electronic patient record) service who use end-to-end encryption for security. To find out more about Cliniko's privacy policies please visit https://www.cliniko.com/